Our

Approach

Confidentiality

Information gathered is considered strictly confidential. It is important to emphasise that there are limits to confidentiality, which exist to protect the client and the public. Information can be released to relevant parties in the following circumstances:

with the consent of the client and/or caregiver
to protect the client or public from harm
when required by a court of law
when required by a statutory provision

Philosophy

The therapeutic process is based on mutual trust and collaboration, from the first session until termination (and beyond). Goals are set, and met, together, with the aim of identifying and realising personal potential. The approach is non-judgmental and personalised for each client.

Please note that our services do not include legal or forensic work.

Kindly note that we are not an emergency service and only work within specific business hours (please contact for more information on the business hours).

For emergencies please contact your GP, your local hospital or any one of the following:

24 hour Helplines:
- Higher Health (University/TVET students and staff in crisis) – 0800 36 36 36
- Lifeline (Counselling) – 0861 322 322
- CIPLA (Mental health) – 0800 456 789
- South African Depression and Anxiety Group (Suicide crisis) – 0800 567 567
- Department of Social Development (Substance abuse) – 0800 12 13 14
CIPLA Mental Health WhatsApp – 076 882 2775
(8AM – 5PM)

My Approach